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Customer Support Technician

Job Title: Customer Support Technician

Contract/Permanent: Permanent only

Location of Role: Dundee

Description

The core responsibility of this role is to answer any and all customer support inquiries relating to any products that YoYo Games supplies and supports. Any candidate for this position should be a happy, articulate, caring person and have superior verbal and written communication skills.

In addition to the core responsibility a candidate should show a keen desire to progress within a software development company and show the required skills for this.

What you will be working on


Experience

Essential

YoYo Games encourages a good work life balance; however, this role’s responsibilities could occasionally require working evenings and weekends (sometimes at short notice).

Desirable:


To apply for this position, send your current CV to jobs@yoyogames.com , with "Customer Support Technician" in the subject line.


A bit about us

YoYo Games joined the Playtech family in 2015. Being based in Dundee, we are thrilled to be at the centre of one of the most beautiful countries in the world, Scotland. The quality of life here is affordable and exciting. We have beautiful cities, vibrant nightlife, skiing, castles, hill walking and beaches all within easy reach of our studio. Dundee has 2 great universities and Abertay is considered one of the top universities to study Games design.

We believe in an open, relaxed and fun environment where creativity and talent thrive and is encouraged every day. From our humble beginnings, we have always ensured that GameMaker was built and developed with usability and efficiency in mind – and that’s no different today. A single code base and a low barrier to entry coupled with a very high skill ceiling mean we accommodate all levels of user, from the hobbyists to the seasoned developers. We then allow all games to run natively across a multitude of platforms including Nintendo Switch, PS4, Xbox One, Android, iOS, HTML5, macOS, Linux, and Windows.

About Playtech

Founded in 1999, Playtech is a leading software provider for online gaming operators and can be positively considered as one of the pioneers of the worldwide online and land-based gaming industry. The company's business portfolio consists of the most prominent names in the business, including Bet365, William Hill, PaddyPower, Gala, Coral, Betclic, Winner, Betfair, Poker770, etc. Behind the eminent success of Playtech's products and services there are around 5,000 people located in 14 countries, the majority of whom are engaged in research and development of current and future gaming technologies.

Here at Playtech, we strive to constantly innovate - adding new applications and functionality to our already impressive product suite. You will find yourself working alongside some of the most talented professionals in the industry, with all of them consistently delivering quality work to ensure our brand remains at the forefront of the gaming industry.

For additional information on Playtech, and the Playtech Group of companies, please visit http://www.playtech.com

As a global organisation, Playtech is proud of its diverse workforce, but we can do better. We actively encourage diversity in our recruitment and employment processes with a view to supporting our principles as an equal opportunities employer, and we welcome and encourage all applicants.

Please note that Playtech do not hold personal details on file, and if you wish us to do so please inform us as part of this process.

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